Effective Date: 13 August 2026
This Cancellation & Refund Policy applies to courses, e-books, study materials and other digital products or services purchased through Tecnow IT Academy, an online education brand owned and operated by Zensu Group, a sole proprietorship registered in India.
1. Digital Products and Services
Tecnow IT Academy provides online courses, educational videos, e-books, study materials and other digital learning products.
Since these products are delivered digitally and access may be provided immediately after successful payment, purchases are generally non-cancellable and non-refundable once payment is successfully completed and access to the purchased content has been provided.
2. Cancellation of Orders
Once payment has been successfully completed and course or digital-product access has been provided, the order cannot normally be cancelled.
Customers are therefore requested to review the course or product description, curriculum, price and other available information carefully before completing the purchase.
3. Refund Eligibility
Refunds may only be considered in the following circumstances:
A duplicate payment was made for the same course or digital product.
Payment was successfully deducted, but the purchased course or digital product could not be provided even after reasonable attempts to resolve the issue.
An incorrect amount was charged due to a technical or payment-processing error.
A refund is otherwise required under applicable law.
All refund requests are subject to verification of the payment and circumstances.
4. Payment Successful but Course Access Not Activated
If your payment is successful but the purchased course is not automatically activated, please contact Tecnow support.
We will verify the transaction and provide access to the purchased course or digital product.
A refund will be considered only if we are unable to provide the purchased service after reasonable attempts to resolve the issue.
5. Non-Refundable Situations
Refunds will generally not be provided in situations including:
Change of mind after purchase.
Accidental purchase after digital access has already been provided.
Failure to complete or use the purchased course.
Dissatisfaction based solely on personal expectations where the course/product substantially matches its published description.
Failure to achieve a particular examination, certification, interview, employment or salary outcome.
Account suspension or termination resulting from violation of our Terms & Conditions.
Account sharing, unauthorised distribution, copying, screen recording, piracy or misuse of course content.
Failure to access the course because of issues with the customer’s own device, internet connection or unsupported software, where the Tecnow platform itself is functioning normally.
6. E-books and Downloadable Materials
E-books, PDFs, notes, study materials and other downloadable digital products are generally non-refundable once they have been downloaded or accessed.
A refund may be considered where:
The supplied file is defective or corrupted and we are unable to provide a working replacement.
The customer was charged more than once for the same product.
The purchased digital product cannot be delivered.
A refund is required under applicable law.
7. Technical Issues
If you experience difficulty accessing a purchased course or digital product, please contact our support team before requesting a refund.
We will make reasonable efforts to resolve issues relating to account activation, course access or digital delivery.
Technical issues that can be resolved by restoring access or correcting the customer’s account will normally not qualify for a refund.
8. Duplicate Payments
If you are charged more than once for the same order or transaction, please contact us with the relevant payment details.
After verification, the duplicate payment will be refunded to the original payment method.
9. Refund Processing
Where a refund is approved, it will be initiated to the original payment method used for the transaction.
After Razorpay processes a normal refund, the amount may take approximately 5–10 working/business days to reflect in the customer’s bank account or payment instrument, depending on the bank and payment method.
Tecnow IT Academy does not control the processing time taken by banks or payment service providers after a refund has been successfully initiated.
10. How to Raise a Payment or Refund Request
To report a duplicate payment, failed course activation or other eligible refund issue, contact us with:
Your full name
Registered email address
Registered mobile number
Course or product name
Order/payment ID
Transaction date
Amount paid
Description of the issue
Email: admin@tecnow.org
WhatsApp / Customer Support: +91 9952793740
Support Hours:
Monday to Saturday, 9:00 AM to 6:00 PM IST
11. Consumer Rights
Nothing in this policy is intended to limit any rights or remedies available to customers under applicable Indian consumer-protection laws. The Consumer Protection Act, 2019 provides the statutory framework for consumer protection in India, including e-commerce transactions.
12. Changes to This Policy
Zensu Group may update this Cancellation & Refund Policy from time to time to reflect changes in our services, business practices, payment processes or applicable requirements.
Any revised policy will be published on this page with an updated effective date.
Contact Information
Tecnow IT Academy
Owned and operated by Zensu Group
Business Type: Sole Proprietorship
GSTIN: 33BZSPD1010R1ZA
Registered Business Address:
No. 174, Annaibakiam Nagar, Pallividai,
S. Kannanur, Tiruchirappalli,
Tamil Nadu – 621112, India
Email: admin@tecnow.org
WhatsApp / Customer Support: +91 9952793740
